SHIPPING & REFUNDS
Ethiopic Coffee is committed to offering only the highest quality of freshly roasted exotic coffees. We ship to customers worldwide and to our men and women serving in the Armed Forces. Below are our shipping options for domestic orders in the Canada:
Free Shipping on orders of $50 or more to USA
$5.95 Flat Rate
2nd Day and Next Day
We strive to bring you the most cost efficient shipping rates with the fastest delivery time and use either FedEx, UPS or USPS. We ship from our head quarter located in Toronto, Canada on weekdays and displayed delivery times during checkout are in business days. We strive to ship all orders by the same business day if placed before 12 pm EST. Orders placed Friday afternoon and weekends will be shipped on Monday. An order maybe delayed due to our roast schedules, flavored coffees and peak season volume.
We ship to USA with the major carriers and custom duties and taxes are excluded for orders less than $150. Orders over $150 are subject to custom duties and taxes and are the responsibility of the recipient, not Ethiopic Coffee.
A cheaper option that some customers use is with a postal forwarding services such as Parcel Monkey. This is a service set up by the customer then we ship to them and they forward to USA.
All Other Countries
We offer internationally shipping with FedEx and DHL. Your international shipping amount is displayed during check out. Custom fees and import taxes are the responsibility of the receipient.
As another less expensive option, we ship to various postal forwarding services that can be easily set up by the customer. Several of our customers use these low cost services:
Easy set up and they provide you with your own U.S./ Canada shipping address.
They receive your package then ship it to your international destination. They delivery to nearly every country.
Please check out firms our customers have used: Qwintry, Parcel Monkey, Aramex, Parcl, or MyUS.
If you are not happy please talk to us so we can make it right. We hope you love your selections but if for any reason you wish to send it back or exchange it, we accept returns within 30 days of receipt of the package. Just let us know if you would like to return an item through the Contact Us page. We would appreciate an email or phone call before the return so that we may have to opportunity to correct the issue first or exchange it at no charge. Refunds are issued minus any shipping charges.
ALF Trading Corp
1 Yonge St. unit 1801
Toronto, ON. M5E 1W7. Canada